Collapsible content

How do I place an order?

Orders can be placed while navigating our website as a registered user or even as a guest user. On any product page, select the required options, choose quantity and then press the “Add to Cart” button. This will open up your shopping cart where you may choose to continue shopping, or head on to checkout. On the checkout page, you may add or confirm your personal and shipping information, select payment options, enter any discount vouchers (if applicable) and review your order before selecting “Place order now”.

What kind of payment methods do we accept?

Currently, the following payment methods are accepted:

Cash on Delivery: This option is available for customers throughout Pakistan. Using this option, you can pay cash to the delivery agent upon receipt of your order.

Prepaid options: Our secure payment services allow for VISA, MasterCard & Bank Transfer to be used for payment.

How do I know if Optical Mart have received my order?

After you place your order on the website, you will receive an acknowledgement email from Optical Mart to confirm that your order has been placed.

What is the processing time for online orders?

All orders will be delivered by our courier service providers within 3-5 working days in Pakistan and 10-15 Days for other countries. If your order has not been delivered in the specified time, please contact our Customer Care at support@opticalmart.pk or Whatsapp us at +92 327 4053025

What if incorrect or unsatisfactory product is delivered to me?

Full care is taken to ensure that each order reaches the correct recipient. However, in case such a mishap does occur, you can connect with our team on Whatsapp: 0327 4053025 or can Email us at support@opticalmart.pk

What is the procedure for cancelling an order?

Order cancellation is dependent on whether or not it has been shipped. Generally, all orders are shipped within 24 hours, so send your order cancellation request to support@opticalmart.pk within that time. If the order has been shipped, however, you will be unable to cancel the request. Instead, you may exchange/return the product in accordance with our Exchange Policy.